Privacy Policy
Last updated: 2026-10-21
Chocolate Luxury ("we", "us") operates this website and its mobile apps, which bring together several brands in one store. This policy explains what personal data we collect, why, who we share it with, how long we keep it, and how you can control or delete it. By using the service you acknowledge this policy.
1. Data we collect
| Category | What it includes | How we get it |
|---|---|---|
| Account | Name, email, mobile number, date of birth (optional), profile photo (optional). Your password is stored encrypted (hashed) and we cannot see it. If you sign in with Google we receive your name and email from Google. | You, or Google Sign-In |
| Addresses & location | Delivery addresses you save and their map coordinates, used to find the nearest branch and calculate delivery. We ask for your device location only when you choose to use it; we do not track your location in the background. | You (with your permission) |
| Orders | Items ordered, amounts, recipient name and mobile number, delivery address, order notes, coupons used, loyalty points, order, payment and delivery status. | You |
| Payments | We receive only the transaction status and reference from the payment provider. We do not store your card number or CVV. | Payment provider |
| Assistant chats | Messages you type to the store assistant. | You |
| Technical data | IP address, browser/device type, error logs, and browser storage (sign-in session, cart, language, cookie choice). | Automatically |
| Marketing identifiers | Advertising identifiers and browsing/purchase events used to measure campaigns. Collected only if you accept tracking where the cookie banner is shown. | Automatically, with your consent |
2. Why we collect it
- To create and manage your account, and to process, prepare and deliver your orders.
- To take payments and handle refunds.
- To contact you about your order (email and in-app notifications).
- To run coupons and loyalty points.
- To keep the service secure: preventing fraud, abuse and automated bots.
- To answer your questions through the assistant and customer support, and to improve the service.
- To measure and improve advertising (with your consent).
- To comply with accounting, tax and other legal obligations.
5. How long we keep your data
- Account data (profile, addresses, photo, assistant chats, notifications): until you delete your account.
- Order and invoice records: kept for 6 years after the order to meet accounting and tax requirements. After you delete your account they are no longer linked to you personally: your name, email and mobile number are removed from your account.
- Loyalty points: until you delete your account; they cannot be restored afterwards.
- Technical logs and security records: kept only as long as needed for security and troubleshooting, then deleted.
6. Your rights
- Access and correct your data from "My Account".
- Delete your account and data at any time (see section 7).
- Withdraw your consent to tracking by changing your cookie choice or clearing the site data in your browser.
- Object to marketing messages.
- Ask us anything about your data using the contact details below.
7. How to delete your account and data
From the app or website: sign in, open My Account, then "Delete my account permanently", enter your password and confirm. Deletion is immediate.
If you cannot sign in, use the account deletion page (no sign-in needed): /delete-account. We email a confirmation code to the account's email address and delete it as soon as you enter the code. If your account has no email, contact us and we will verify your identity and delete it within 30 days.
8. Security
We use encrypted connections (HTTPS), store passwords hashed, restrict staff access to what their role needs, and keep activity logs. No system is perfectly secure, but we work to protect your data.
9. Children
The service is not directed to children under 13 and we do not knowingly collect their data. If you believe a child gave us data, contact us and we will delete it.
10. Changes to this policy
We may update this policy. The "last updated" date at the top shows the latest version, and we will notify you of material changes.
11. Contact us
- Contact details are available in the page footer.