Account Deletion Request
Last updated: 2026-10-21
This is the official page to delete your Chocolate Luxury account (website and mobile apps) and your personal data. You do not need to be signed in. Choose the option that suits you.
Option 1: Delete it from your account (instant)
- Sign in to the website or app.
- Open "My Account" and choose the "My Info" tab.
- At the bottom, press "Delete my account", enter your password (not needed for Google accounts), type "حذف" (or DELETE), then press "Confirm permanent deletion".
Deletion takes effect immediately and cannot be undone.
Option 2: Delete it from here (without signing in)
- Enter the email address or mobile number registered on your account.
- We send a 6-digit code to the email on that account — this proves the account is yours.
- Enter the code to confirm. Your account is deleted immediately.
If you have no email on your account, or something is not working
Accounts registered with a mobile number only have no email to send a code to. Contact us below, tell us the mobile number on the account, and we will verify that it is yours (for example by contacting that number) and delete the account within 30 days, then confirm to you.
- Contact details are available in the page footer.
Data that is deleted
- Your name, email address, mobile number, date of birth and profile photo.
- Your saved delivery addresses and their coordinates.
- Your store-assistant chat history and your notifications.
- Your sign-in access (you are signed out everywhere and cannot sign in again).
- Your loyalty points in every brand (they cannot be restored).
Data we keep, why, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Order and invoice records (items, amounts, dates, delivery address and recipient details written on the order) | Accounting, tax and legal obligations, and handling disputes or refunds | 6 years from the order. After deletion they are no longer linked to your account or identity |
| Payment transaction references (kept with the order; card details are never stored by us — they are handled by Moyasar / Paymob) | Financial records and reconciliation | 6 years |
| Security and technical logs | Preventing fraud and abuse, and troubleshooting | Only as long as needed, then deleted |
We do not use retained records to contact you or for marketing.
Data held by other parties
- Payment and delivery providers (Moyasar / Paymob, C4D) may keep records they are legally required to keep, under their own policies.
- Advertising platforms may hold events we previously sent them with your consent. You can manage or delete that data from your advertising settings on each platform.
- If you signed in with Google, you can manage that connection from your Google account settings.
When deletion is delayed
We cannot delete an account while an order is still open (not yet delivered or cancelled) or while a refund is in progress, so that your order and money are not affected. Once they are completed you can delete the account.
After deletion
You can create a new account with the same email or number, but we cannot recover the deleted account, its addresses or its loyalty points.
Learn more
See our privacy policy for details on how we handle your data: /privacy